Frequently Asked Questions



Do I need to be at home when you clean ?
No. It's your choice  if you want to be home or not
.
                                  
Do I have to sign a contract ?
No. We'll have a verbal agreement and it can be ended any  
time.
                                                          
Are you OK with pets ?
Yes. Our staff are comfortable with pets and if your pet needs  
to  be let outside, while we are cleaning, no problem !
                                                             
Do you bring your own cleaning supplies and  equipment ?
Yes, our staff have  everything they need to clean your home,
unless you want otherwise.


Can you give me a estimate by phone?
To give you a estimate by phone is not fair for you or for us.
We like to meet with you ( any time ) and go over the details
of each room in your house. We base our prices on many factors
and your individual needs.

Are you insured? How about references ?
Yes, we are fully insured and our references are excellent.
When we meet for a free, no obligation estimate, I will give
you a list with our references.

Do you clean homes just once, or do you have long-term cleaning?
The majority  of our customers prefer a weekly cleaning on   a    
regularly scheduled day but,  we also clean homes every other
week  or even once a month.
We'll work with you to customize our services with your budget.

How long have you been in business ?
Carolina Cleaning  started as family business in 1994 and   
successfully continues to grow, attracting many new private and  
corporate clients.

Do you guarantee your services ?
Yes.
We promise that if you are not satisfied with the result from   
any task,  we will  arrange to come back and re-do it  absolutely
free of any charge.
In order to resolve any issues related to quality of service, we
need to receive feedback as soon as any problems occur and no  
later than 24 hours.

Will The Same Cleaning Professionals Come Every Time?
Yes. In most cases, you will have the same cleaning professionals
every time. We try hard to keep everything the same, so you  
always know what to expect.

Do you customize your service ?
Absolutely! We want you to use our services as efficiently as  
possible to get the most for your money. We'll work with you
to customize our services with your budget.

What if a member of your staff breaks something?  
Our staff is trained to be very careful;  unfortunately accidents   
do occur. Our insurance carriers will handle any  major
losses, while we usually handle minor mishaps directly.

Don't see your question ?
Please call us at (910) 790 - 4589 and we'll be happy to
answer your question.
Carolina Cleaning Services
Residential and Commercial Cleaning
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(910) 790 - 4589
(910) 790 - 4589
My help comes from the Lord, who made heaven and earth. Psalm 121:2
Let us shine your
Sweet Home
(910) 790 - 4589
FAQ