FREQUENTLY ASKED QUESTIONS:
Q: What type of residential cleaning services do you offer?
A: We specialize in providing top-quality residential cleaning services in your primary and secondary homes. Our services include regular housekeeping, deep cleaning, move-in and move-out cleaning, post-construction or renovation cleaning, and more.
Q. What do your commercial cleaning services entail?
A. Commercial cleaning services are essential to keeping any business running smoothly and efficiently. Carolina Cleaning Services provide a tailored approach to meet the specific needs of each business, from light janitorial duties to deep cleaning and disinfection of areas prone to bacteria and other contaminants. Services are planned out to fit any budget and can include carpet cleaning, window washing, interior and exterior pressure washing, and more. In addition, many of these services are available 24/7, so your businesses can remain operational while your premises are being cleaned.
Q: How can I trust that your services are high quality?
A: We employ highly-trained, experienced cleaners that have been background-checked. All of our staff are insured and bonded for your peace of mind. Our customer reviews speak for themselves, and we encourage anyone considering our services to take a look.
Q: What is the cost of your services?
A: Our rates are based on the size, type, and condition of the home, as well as the amount of cleaning services required. Contact us for a free customized quote.
Q. Do I need to be at home when you clean?
A. No. It's your choice if you want to be home or not.
Q. Are you OK with pets?
A. Yes. Our staff is comfortable with pets, and if your pet needs to be let outside while we are there cleaning, no problem!
Does Carolina Cleaning Services provide the cleaning supplies and equipment?
Our staff have everything they need to clean your home unless you want otherwise.
Can you give me an estimate by phone?
To give you an estimate by phone is not fair to you or for us. We like to meet with you on your schedule and go over the details of each room in your house. We base our prices on many factors and your individual needs.
Are you insured? How about references?
Yes, we are fully insured, and our references are excellent. When we meet for a free, no-obligation estimate, I will provide you with a list of our references.
Do you clean homes just once, or do you have long-term cleaning?
Most customers prefer a weekly cleaning on a regularly scheduled day, but we also clean homes
every other week or even once a month. We'll work with you to customize our services with your budget.
How long have you been in business?
Carolina Cleaning started as a family business in 1994 and successfully continues to grow, attracting many new
private and corporate clients.
Do you guarantee your services?
Yes. We promise that if you are not satisfied with the result of any task, we will arrange to come back and re-do it free of any charge. In order to resolve any issues related to the quality of service, we need to receive feedback as soon as any problems occur and no later than 24 hours.
Q: What payment methods do you accept?
A: We accept all major credit cards and cash.
Q: Is a contract required?
A: No, we don’t require a service contract. All of our services are provided on an as-needed or on-demand basis.
Q: Are your services insured and guaranteed?
A: Yes, all of our services are insured, and satisfaction is guaranteed. If you’re unhappy with our service, just let us know, and we’ll make it right.
Q: What are some tips for cleaning my home?
A: Some basic tips for cleaning your home include starting from the top of the room and working your way down, regularly dusting and vacuuming, and using the right cleaning products for the job. Additionally, decluttering and organizing can help make cleaning easier.
Q: What is the best way to remove wine stains from upholstery?
A: The best way to remove a wine stain from upholstery is to blot the area with a damp cloth. If this does not remove the stain, a homemade solution of one teaspoon of detergent, one tablespoon of white vinegar, and two cups of warm water can be used. Spray the solution on the stain and gently scrub it with a soft brush. Once the stain is removed, rinse the area with water and blot it dry with a clean cloth.
Q. What is the best way to clean pet urine from the carpet?
A. The best way to clean dog urine is to first blot up as much of the moisture as possible. Then, use a mixture of equal parts water and white vinegar to help neutralize the odor and break down the urine molecules. Finally, use a non-toxic, unscented detergent to scrub away the remaining residue. Let the area dry completely before using any of your pet's favorite items.
Q. What is the best way to clean linoleum?
A. The best way to clean linoleum is to start by vacuuming or sweeping it to remove all dirt and debris. Next, mop the floor with a mild detergent and warm water solution. Make sure not to use too much water, as this can lead to warping or bubbling. After the floor is clean, rinse it with clear water and allow it to dry completely. If the linoleum has stubborn stains or scratches, try gently scrubbing them with a soft-bristled brush. For extra protection, finish by wiping down the floor with a polish designed specifically for linoleum.
Q. What is the best way to clean wood floors?
A. The best way to clean wood floors is to vacuum or sweep them regularly to remove dirt and debris. If the floors are particularly dirty, use a mop and a solution of warm water and mild soap. Rinse the floor afterward and dry it with a clean cloth. For more stubborn stains, use a wood floor cleaner that specifically states it is safe for your flooring. Always test the cleaner in an inconspicuous area first, and follow the manufacturer's instructions.
Q. What is the best way to clean a stovetop?
A. The best way to clean a stovetop is to use a combination of hot water, dish soap, and baking soda. Start by wiping down the surface with a damp cloth or sponge to remove any dirt or debris. Make a paste using baking soda and warm water and apply it to the surface. Allow the paste to sit for at least 15 minutes before scrubbing the surface with a scrub brush or steel wool. Rinse the surface with hot water and then use a damp cloth to wipe away any soapy residue. Finally, use a glass cleaner and a clean cloth to finish the job.
Q. What is the best way to clean curtains?
A. The best way to clean curtains depends on the type of fabric and the amount of dirt buildup. For curtains made of light synthetic fabrics, you can often simply vacuum them with a soft brush attachment. For more robust fabrics, such as cotton, the best way to clean them is to hand wash them in a basin with a mild detergent. If the curtains have a lot of dirt or stains, you may want to use a laundry or dry-cleaning service.
Q. What areas of eastern North Carolina do you service?
A. Wilmington, NC, is surrounded by a number of cities, towns, and destinations that we have been servicing since 1994. To the north, there is Leland, NC, a town with a population of around 15,000 people. To the northeast lies Burgaw, NC, a historic town with a population of about 3,000 people. To the east lies Wrightsville Beach, NC, a popular beach destination with various restaurants, bars, and activities. To the southeast lies Carolina Beach, NC, another popular beach destination with a variety of activities, restaurants, and shops. To the southwest lies Ogden, NC, a small rural town with a population of around 500 people. To the west lies Wilmington Beach, NC, a small beach town with a few restaurants and shops. Finally, to the northwest lies Castle Hayne, NC, a small rural town with a population of around 500 people. We also provide service to Southport, Oak Island, and other southern areas of Brunswick County, Topsail Beach, and the surrounding areas in Pender County.